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Ntombifuthi N

1 reviews | Active since Dec 2011

17 Nov 2018, 12:46

Rude *********** Switchboard operator/receptionist

I called on Saturday after past 12 at Game Alberton to make a follow-up regarding my delivery. The switchboard operator/Receptionist is very rude and *********** no customer's service whatsoever. She picked up the phone and keeps quiet then hangs up... I called several times until she would just pick up and hangup... Here I am at the other end frustrated wanting to know about my order as I have been waiting since morning. I guess she doesn't know the importance of being in that position.... In that case. Kindly CANCEL MY ORDER REFUND ME BACK MY MONEY. THERE are lots of stores out there where I can get pretty much the same deal. Do not bother to deliver your service is horrible.

0
Replies (1)
Game
Game's reply17 Nov 2018, 15:59
Official
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is ***5.      
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.  Kindly allow up to 48 hours for further feedback. 

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required. 

Regards.

Customer Service
***
Tel:  ***73
/rt

Best regards,