SF
SJ F

1 reviews | Active since Feb 2017

14 Sept 2018, 20:37

Rude Game security guard n employee

On the 14th of September 2018, my mother and I entered Game stores to browse. I was carrying a backpack with groceries from checkers. The female security guard approaches me & demands what is inside my bag. I told her. In a filthy disrespectful tone she tells me to take it to the parcel counter. As i was doing that, my mother asked her why she was targeting us yet atleast 2 customers walked past her with bags & wasnt told to hand it in. I told the Game employee at the parcel counter that the security guard has no respect for customers. She then went to the security guard & "discussed" US (my mom and I) thinking we wont understand whats being said. Yet my mother did. This is honestly horrible customer service. I could see this as a color issue. Its utterly distasteful behavior.

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Replies (1)
Game
Game's reply15 Sept 2018, 10:28
Official

Good day,

We acknowledge receipt of your complaint with reference ***1 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation and assistance.

Regards

Game Customer Service

***

***73

/h