RUDE for no reason

I called in today after i received my game statement for June 2015.<br> <br> all i asked is what is a Monthly service fee that is charged to my account monthly. that all i wanted to know<br> in a rude way she said \TO maintain my account"<br> <br> so i asked in what way.she then sighed and didn't even explain THEN AGAIN SHE SAID \""TO MAINTAIN YOUR ACCOUNT\""uummh yes you said that the first time but how are you maintaining it???? i then thought to hell with this i asked her name and put down the phone"