HH
Hildie H
1 reviews | Active since Jun 2019
28 Oct 2020, 08:15
Rude environment
If i could i would give 0 star!! The Game in Kolonnade mall has pathetic service!!! The cashiers are sooo rude and doesn't acknowledge when you speak to them, the store manager is even more rude, telling you when you have issues that it has nothing to do with Game even though it is their store with the issue, this is the fifth time i go there to make a BIG purchase and all 5 times i had issues!! They need to work on their customer service and the manager should learn people skills!!! You have lost yet another customer....
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Game's replyOfficial
28 Oct 2020, 08:29 Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 687959
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
Game's reply28 Oct 2020, 08:29
Official
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 687959
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,