RUDE EMPLOYEES AND ZERO ASSISTANCE ON QUERY

I purchased a Samsung fridge last year March at the Pavillion branch. Over the last week my fridge has been decreasing the temperature and now it does not work anymore. I have since moved three times and have misplaced my proof of purchase. Samsung refused to helped me with it. I am not meant to spend on take away and can not store food for my kids. Game is refusing to help me without the following:

1.Last three digits of my card number 2. The exact day 3. The exact amount.

How absurd is that. Your after sales care is pathetic! How on earth will I remember the exact date, with everything that’s going on on the world. I have since changed my card twice. This is ridiculous. The do not bother to retain customers, no wonder they are doing so badly ! Their consultants have an appalling attitude. A consultant from Pavillion said “weeh hhayi angazi ke ngizokusiza kanjani.” Wow, imagine if I was a mystery shopper and had to witness such disgusting behaviour? This will be the last time I shop at Game Stores at that specific branch and I will make sure that everybody I know does not even shop there because of the ********** service.

To think I made a purchase there because you have been my go to trusted re sellers and to go through this experience has been life changing because my kids and i have not had a proper meal since we have not had a fridge for the past 2 weeks because of poor ethics on warranty and your poor customer service ethics.

I will be sending a letter to your head office in the mean time, and should this issue not be sorted out.