Rude arrogant staff at cresta

Do not buy goods from game cresta, the so called manager Katie is rude and arrogant. We bought a set of headphones (show) from them in April , for my wife to use to listen to music during her day of chemo st the hospital and suddenly the one speaker stopped working and we returned it to game cresta, to be told that it has to go for repair and would take 21 days . In other words our product is ******* and you must buy another junk set until they decide to replace or whatever . Katie and the staff obviously don’t know how to deal with customers who are not impressed with their answer as she got rude and arrogant when questioned about the time period offered to sort the headphones out. So guess why game cresta will never see my face again and when you phone head office you hold on for over 10 min and then they **** the call before you can even speak to a senior person . So people please avoid the game at cresta as to them the customer is there to shop and not get service or help , This is the most disgusting store to go to