DW
Dewald W

1 reviews | Active since Apr 2015

08 Jun 2016, 09:01

Rude

<p>On Sunday my son and I went to Game Stores Welkom, walking around I heard a person saying loudly to my son don't stop it. I approached the worker and asked what my son did as I didn't see. He turned around and walked away, so I followed and asked again, why did you speak to my son in such a tone. He turned around and walked away. So I asked the other 3 workers having a party and talking loud and laughing ( this is comon practice in this store, employees standing around talking and not working) what happened and why would the worker not answer me. They laughed and said there he is ask him. I lost it and asked for a manager, they refused to call one so I went to the front and asked to speak to a manager. Returning to the site, no one insight. The rude worker eventialy came around the corner, the floor manager asked him what happened and he just walked on. These employees have no self respect or even respect for there managers, seems this store has no control over there employees. A while back I also complained about an incident, not much was done by Game area support. I will not support this store anymore, such disrespect and lack of pride of the employees.</p>

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Replies (2)
Game
Game's reply08 Jun 2016, 10:14
Official

I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.

Senior Management will investigate this matter and will contact you to discuss.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply09 Jun 2016, 11:53
Official

Further to the above matter we wish to advise that management contact you and that action were already taken against the team as we will not tolerate poor service.

We look forward having you in the store again soon.

Regards.

Rina Taute

Group Customer Service Advisor\***

Tel: ***73

Best regards,