EC
Emile C
1 reviews | Active since Jan 2015
28 Jan 2015, 20:17
Rude
1).I purchased a few DVD's Saturday and when I got home I found the cases to be empty. Sunday morning I went back to game for the DVDs . The woman in question spoke into the her microphone and shortly after another staff member came . She told the guy to go fetch the DVDs . He then took the cases from me and walked off. I then asked the woman politely if I needed to go with the person and her response was \ jy is nie Welkom in die stoor kamer nie "in a very cheeky tone . <br> 2). When I got home and inserted the dvd into my machine the machine said \"" this movie has been watched "
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Game's replyOfficial
30 Jan 2015, 11:00Hello Emilecloete,
We acknowledge receipt of your complaint with reference ***.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for any inconvenience caused, we are confident that we will have this matter resolved very soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for any inconvenience caused, we are confident that we will have this matter resolved very soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply30 Jan 2015, 11:00
Official
Hello Emilecloete,
We acknowledge receipt of your complaint with reference ***.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for any inconvenience caused, we are confident that we will have this matter resolved very soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for any inconvenience caused, we are confident that we will have this matter resolved very soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,