Rotten Game

I want to share the experience I had with one of the cashiers namely Portia at Game Southgate , Jhb South branch. The first time this lady shouted at me as thou I was a child and I did not react , she is impatient and really looks like she has an attitude towards the

job... This past Saturday i went on my regular monthly grocery stock up with my 3 boys, 2 of which are restless toddlers. I was already frustrated from their demands and i was met with the most disgusting behavior from Portia, She did not greet me and further made it an issue that i was paying using Pay Just now, she then did not ask me if i would like plastic bags or not , i literally only noticed when the security asked me how i would manage 2 trolleys with food without any plastics. When i approached her to purchase the plastics , she shockingly asked me if i dont have a car , because usually customers with cars do not require plastics... I couldn't understand how she rationalised that in her head... because tell me how i would carry 2 trolleys with groceries worth more than 2000 with no plastics and kids... I'm not one to run to the platform however it was the 2nd time I received Ill treatment from the same cashier and an appalling attitude from hell. I really think your Staff needs to understand the weight that comes with being in a customer facing role and that they are representing a big brand like Game. I buy from game religiously every month end and I spend a hefty amount on groceries because that's where it is convenient, also I live 5 minutes away from Southgate and i honestly will not be made to feel small like that lady made me feel.. She even had the obesity to tell me that if I don't like her tone I must go speak to her manager and said this is how she is and she did not even bother to apologize thou I was sharing with her that she was unkind to me and her treatment was not at all acceptable... The manager eventually sold me the plastics but her apology was as vague and I really felt like we have a long way to go.... I will be using a different shop going forward...