Rosebank Mall

I purchased a Hisense Fridge on 6 November 2022 on lay-bye from Rosebank Game Store. On the 16 December we fully paid off the fridge and we were told that it is out of stock in the store and warehouse, but they are expecting stock soon and they will advise. When I asked if we can pay delivery upon our settlement - Pertunia told us not yet as there is no stock and she will call to advise. I called in again on 19 December to find out what is happening with my order and after numerous unanswered calls, I called the call centre and I was assisted by Bradley who logged the query with the store. Pertunia returned my call and advised that the warehouse indicated that the stock is scheduled to arrive on the 26 Dec, seeing that it was a holiday - she then indicated that the 28 Dec. I drove to Rosebank in the afternoon of the 28 Dec to follow up (because calling is always a useless exercise) I found Pertunia and only provided me with feedback indicating some guy at the warehouse is in a meeting and that person is the the only contact she could reach to find out if the stock has arrived - but she will keep trying him and she will call to let me know (hoping that myself and my wife will leave at that explanation) but we persisted to find out why won't she let us pay for delivery instead of having us to do it in the year 2086 when the stock finally arrives, after a long hesitation trying to come up with an explanation - she finally agreed for us to pay for the delivery but it was evident that she either does not understand the system or simply does not know her job. We then realize that she was struggling with the system as it would not allow her to process the delivery payment – this was due to the account being closed when it was settled on the 16 Dec. She was running around getting all sorts of people to assist her and eventually said we should pay for a voucher which she will process as delivery payment - the system still did not accept the payment, the floor manager Cynthia intervened and instructed her to process a refund and reordered in order to include the delivery fee without impacting on our delivery date. Pertunia and one of her colleague decided not to follow on the floor manager’s instruction but insisted we purchase the voucher for delivery. We purchased the voucher and she promised to contact us with an update. We tried calling her the following day but with no luck – tried on the next day but still no reply until I received a call from the Bradley from the call centre - he wanted to close the query on his side but before then he wanted to check if all is in order because the store indicated that the order was cancelled and customer to be refunded… I was very upset to hear this as we were waiting to hear from Pertunia if the warehouse received the stock and now we are told that the order was cancelled and we certainly didn’t get any refund - we refuse to get our refund as WE WANT OUR FRIDGE. Brian indicated that he will check and call again, to be honest this is ********** (terrible supply chain management) mind you going to the store you wait MORE THAN AN HOUR while the stuff runs around not sure what to do ALL THE TIME, one will never make any purchases with Rosebank Game store appliances department down stairs and get a swift service, you wait and WAIT and wait, processes are messed up between Game and their warehouse, let along stuff who don’t know their job “Pertunia”. I need my fridge that I paid for ASAP “Game Rosebank”.