****** and Disgusting customer service at Game Gateway

Disgusting customer service at Game Gateway. On Friday 11/12/2020 we went to Game to purchase a Campmaster gazebo for the holidays, Luna the sales person pushed us to take the Discovery gazebo because on special and advised it was a better brand. 4 Days later due to it being windy the frame of the gazebo bent and the sail ripped, when we took the gazebo back Game, we were advised by Lynda that there was nothing to be done as only the frame was under warranty, upon purchasing the item this information was not given to us. We then asked for a manager to which Sarah the store manager responded to us. She advised that a representative needs to loo at gazebo the next day as we requested for a full refund or replacement. The next evening we get a call from the customer service department saying that the item is repaired and ready to collect, to our surprise that was not what we requested or discussed with Sarah in full view of her customer service consultant. Luckily the lady was there when we went in and found the frame work restored but the huge ripped on the sail was still there. Zama another floor manager advised that they could only assist with the frame that was covered and she would get Sarah to calls us as that was not what we discussed with her. We left the gazebo at the store. The next day Sarah did not call us, I had to call the store and hear from Sarah that there was nothing to be done. She insisted that the warranty still stood fir the frame only....I explained that the gazebo was 4 days old and we were not informed of the warranty at all let alone what covered, the warranty is nor on the product or receipt as a consumer we were ****** and lost R1000 on a defected product which we had for 4 days, had we known that Lunga was trying to get rid of a defected product we would not have purchase it, now we list R1000. I asked Sarah if she lost a R1000 how she would react or what would she do, she couldn't answer me. I requested for her superiors number to which she advised cannot divulge, I then requested for her are manager Andries to call me the same day. 24 hours later no call from Andries, no contact from Sarah or Game yet the store has the item. Game Gateway staff and manager have disgusting customer service and need customer service training and ways to deal with conflict and negotiation. The manager Sarah says onetime in person a and different on the phone, Luna was deceptive and fid advise of the stipulated warranty up purchase but happy to make the sale. The customer service consultant who witnessed our discussion with Sarah. As an consumer Game ****** us of R1000 even these tough Covid times.