Rising from the ashes

We bought a gazebo from Game online store a while ago. When it was delivered, the box was delibitated beyond recognition, but the contents seemed intact, so we accepted delivery. However, when we piched the gazebo that coming weekend, we found a long tear in the canopy. An end protector and anchor lines with tent pens, were missing. I contacted Game customer care and spoke to a lady who promised us heaven and earth, even gave a reference number and then she left us in the cold. A week later I phoned again and this time spoke to a gentleman by the name of Alex. (This man should be head of training for Cutomer Care) Alex sorted our challenge within minutes. He arranged to have the unit exchanged at the Montana branch. Now we have a complete gazebo, perfectly intact! Thank you Alex!! I Salute you!!