********** by Game

On 16th November I bought a packet of Huggies Gold No 3 nappies from Game in greenstone mall but it was the wrong brand of Nappie that my wife wanted me to buy. So I took the nappies back to the exact game I purchased them from today 24th November. Firstly I was told by the women at customer service help desk that her manager needs to make the decision weather I can swop the nappies. So if the manager is the only one who can make a decision as to weather or not something can be stopped then why does this women work in customer service? The other women at The customer service desk sat on her phone and blatantly ignored my wife and I. Secondly eventually after a 20min wait I was told that I could only get a gift voucher for the value of the promotional amount that the nappies were being sold for. Just to get out of the store I said fine whatever give me that amount which I was told the promotional amount was R179. I also explained I would be using the voucher in their store immediately as I need to get the correct nappies. When I got to the shelf where the nappies were the promotional amount was not R179 but in fact R189 and I have photographic evidence to prove it all.

So in conclusion I bought nappies which I was then refunded at a lower rate than what I bought them for and then again I was ********** and given R10 less than what the actual promotional amount was.

I ask is this customer service? Is this how us as the public get treated and taken advantage of? How many other people does this happen to daily where game employees *****s from us.

As for me and my wife we will never support a Game store again, I will also be sharing this story with everyone I know and I will plead with them to not support Game either. Should I not get a response from Game I will then gladly share all the photo graphic evidence I have on social media