Ridiculously bad service

On 04/09/2019, the manager at Game Brooklyn refuses us exit and held us and the goods we paid for captive for an hour. After i lodged a complaint 04/09/2019 while i phoned from my cell phone in store, i still have to keep on contacting head office to get feedback regarding my complaint. Game treats you like a ********, everyone in the mall walking past looking at us as shoplifters and i have to be happy with the kind of treatment i received.