Ridiculous rudeness

Ordered a collector's edition and standard edition of a game on Saturday. Initially couldn't get accompanying codes because their systems were offline. Told to phone on Monday. On Monday, told to come into the store SOLELY to pick up game keys. Refused. Tried to collect games on Tuesday but only standard edition of the game was at the store. Then told by sales representatives that it's my fault the game isn't in the store because I ordered it on a Saturday and didn't pre order the pre order long enough in advance (despite the fact that the collector's edition is not limited to pre order). Also told I'm rude despite this being the third issue with the store on a third consecutive day of business dealing with them. No accountability or acceptance of responsibility on part of store. They just shift blame on to customers. No real apology either. Sales staff rude and uninformed. Highly unprofessional.