Ridiculous customer service

This is the 3rd time I'm writing here complaining about the same thing. This has now become pathetic really,I was told on the 15th that my case was with the finance department, a department I am denied access to because none and I mean none of your staff members wanted to give me a name and number so I can follow up with whoever is handling my case. Which leads me to the conclusion that I have been **** to and nobody has done a thing to help me get my refund. I have never come across a team so sneaky, dishonest and lacking accountability like I this team. Now can somebody tell me when will I get my R5799 back, that's a lot of money and I need it. Now I must beg for my own money. What kind of a company treats it's valued customers like this,yes I have been a very good customer to Game for years and the treatment I am getting now is shocking to say the least.Is this because I am black woman because I know for sure that you do not give the Van Der Merwes and Du Toit this nonsense service.