Ridiculous customer service.

Bought yesterday a phone charger supposedly fast charging.

It is not. Wrote to the customer service email, only for a lady to phone me telling me: 1. The items are only returned if unopened in original box. Excuse me! It is a Faulty item??? 2. They cannot help because the item was purchased in-store! WHAAT! So I have to further be inconvenienced by spending more money calling/going to the shop to sort the problem they are responsible for?!

No wonder they are not doing well in SA...