RIDICULOUS

So let's started at the beginning, I order a washing machine from your site.

I'm notified that this will take 3 - 5 working days.

I'm charged a delivery fee on checkout but then the site tells me delivery should have been free. (I've been told I'd receive a voucher for this on phone record and still have seen nothing of the sorts.)

THEN... You take 21 days to deliver said washing machine due to numerous mistakes on Games side, apparently not being able to insert correct delivery details, even though I did enter them into my delivery.

And THEN I have to see that said washing machine has a huge dent in the side of it?

I've been on hold for 2 hours with customer service being transferred left right & centre because no one wants to do their job.

This is honestly ridiculous & I await your response to sort the matter before I take matters further.

Order number - ********** 48 Contact me on - **********