Returns / Exchanges / Refunds

We bought a brand new Hisense dishwasher from Game Secunda on the 24th May 2018. From the start, it wasn't cleaning / drying the dishes properly. I have repeatedly had to wash dishes after I take them out of the machine, before being able to use them again. I have photo's and video's of dishes that came out dirty, and a simple rinse under the tap cleans better than the dishwasher did.

We have tried different brands of detergent etc, tried using different cycles, and checked spray arms and/or filter is clear and not blocked - all perfect. Coincidentally, my parents bought the exact same dishwasher, which was also exchanged by the company they bought it from, because of the very same problems with the machine.

I have emailed Game, who apparently gave all information through to Hisense, who would've sent out a technician. The date of my complaint email is 18 August, and we have repeatedly had to phone them, to ask what's happening as no one follows up with us.

They asked that we give them time until Tuesday, 4 Sept. We never called again. Yesterday, a technician phoned and asked if someone was home because he would come through to look at it, I confirmed I would be home all day. He never showed up, never called back to let me know what was going on.

Today, my husband phoned Game, he had to phone back THREE SEPERATE TIMES, because they never followed up (even with us phoning them repeatedly on the same day and asking them to please get back to us!) They gave us a technician's number, who would've come by before the end of the day, and, NO SURPRISE, he never showed up either! No one phoned us again, no emails, nothing.

I've had enough of having to phone after them, begging and constantly pleading for answers. They have known about this complaint for more than 3 weeks now, and still nothing has been done about it. I think we've given them enough time, and enough warnings. I have recordings of the calls, as well as the emails. Terrible service, I will never support these companies again. I can't believe how they neglect customers after the sale has been made. Very bad experience.