Returning an item you bought online from Game is like pulling teeth

I have had the worst experience shopping at Game Stores. I bought my items online and received an invoice from their Boksburg store. I honestly don't know why they have an option of shopping online when they clearly don't know what they're doing.

I received an item which was not what I expected and advised them a month ago. Initially, Osline Roberts, their online customer service agent, pretended to be assisting me. The last email I received from her was weeks ago stating that the store had received the item. I sent her two emails in two separate weeks following up and it seems like she's decided ***** customer service, I don't have to do my job.

I have spent more money calling Game in an attempt to recoup my refund than the amount I spent on the product. Not to mention my energy. Absolutely pathetic. I would never recommend anyone to shop online at Game, rather go to Makro. Their returns process is as seamless as making a purchase. With Game, I don't know, It's either they've decided I'm donating my money to them or simply that they're *****ing it, either way, I still have not received it.