Returned broken item

I would like to thank Game for their wonderful service after receiving a gift from my mom the item broke and could no longer be used after 2 months I called games customer service they were abit frustrating but Game management contacted me and was very understanding about the situation they allowed me the opportunity to replace my broken item with a new one thank you game for turning your back on your consumers. The situation started off bad but you rectified every error my - 0 rating has now become a 10