MI
Medard I
1 reviews | Active since Aug 2025
17 Aug 2025, 15:44
Return at Game Westgate
I really should be rating their service a 0. I went to return an iron that I bought less than 2 months ago, which is supposed to have a 2 year warranty, only to be told it needs to be sent in for assessment which could take up to 21 business days. What are we supposed to do during that time ? Buy a back up iron or wear clothes without ironing them ? Mind you this was an R800 iron that they were marketing as high tech.
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Game's replyOfficial
18 Aug 2025, 10:50Hi Medard, thanks for getting in touch. We're so sorry that you are unhappy about the waiting period. Every electrical product has a repair warranty, and the manufacturer needs to assess the item before a decision is made. We have escalated your complaint to the relevant team, and they will reach out to you within 24 - 48 hours.
Best regards,
Game's reply18 Aug 2025, 10:50
Official
Hi Medard, thanks for getting in touch. We're so sorry that you are unhappy about the waiting period. Every electrical product has a repair warranty, and the manufacturer needs to assess the item before a decision is made. We have escalated your complaint to the relevant team, and they will reach out to you within 24 - 48 hours.
Best regards,