RETURN AND REFUND FAULTY IRON.

I PURCHASE A RUSSEL HOBBS IRON IN JULY FROM GAME STORES MIDLANDS MALL. TWO WEEKS AGO I DISCOVERED MY IRON WAS NOT WORKING. TOOK THE IRON BACK WITH THE RECEIPT AND THE ORIGINAL PACKAGING, THE MANAGER AT GAME SAID SHE CANNOT RETURN AND REFUND THE IRON BECAUSE RUSSEL HOBBS REQUIRE THE IRON BE SENT TO THEM TO CHECK IF IT CAN BE REPAIRED FIRST BEFORE A REFUND IS AUTHORISED. THIS PROCESS TAKES 21 DAYS. I ASKED IF THEY WOULD SUPPLY ME WITH A LOAN IRON. THE REPLY WAS GAME IS UNDER NO OBLIGATION TO ASSIST ME WITH A LOAN IRON. I CALLED THE GAME CUSTOMER SERVICE LINE THEY INFORMED ME THAT THE MANAGER WILL CONTACT ME. HE CALLED ME ON THE 10.10.2015 AT 14.32 I WAS DRIVING. ASKED HIM TO CALL ME BACK I HALF HOUR TO THIS DAY HE HAS NOT CALLED BACK.<br> I CONTACTED RUSSEL HOBBS DIRECTLY. THEY INFORMED ME THAT GAME CAN CREDIT ME AND THE IRON DOES NOT NEED TO BE SENT TO THEM. ALL GAME NEEDS TO DO IS CONTACT THE SERVICE MANAGER SUGEN MOODLEY ON *** IF THEY HAVE ANY ISSUES. SO THANK YOU TO GAME STORES FOR YOUR EXCELLENT CUSTOMER SERVICE SEEING AS I HAD TO SORT OUT THIS ISSUE MYSELF. I NEED MY IRON RETURNED AND MONEY REFUNDED TO ME SO I CAN PURCHASE MY NEW IRON ELSEWHERE.# NEVER SHOP AT GAME AGAIN.