Request for Replacement of Defective Refrigerator

Subject: Request for Replacement of Defective Refrigerator

Dear Sir/Madam, I, Phumelele Mdakane, hereby submit a formal complaint against Game Jabulane regarding their failure to comply with the Consumer Protection Act (CPA) on a defective fridge purchased on 22 January 2024. Summary of Events • I purchased a fridge from Game Jabulane on 22 January 2024. • Within two weeks, the fridge malfunctioned. • Game sent a technician to repair it and provided a technician reference number. • I also recorded a video of the technician’s arrival. • The same defect has now occurred again, showing that the initial repair was ineffective.

I am writing to formally lodge a complaint regarding a refrigerator that I purchased from your store in 21January 2024.

Shortly after the purchase, on 7 February 2024, the refrigerator stopped working. Since then, I have reported the matter on several occasions and have repeatedly requested a replacement unit. Although technicians have been dispatched multiple times to inspect and repair the appliance, the problem has not been permanently resolved.

I am dissatisfied with the continued repairs, as the refrigerator has been defective since shortly after purchase. As a consumer, I expected to receive a product that was of good quality, in working order, and fit for its intended purpose.

I therefore respectfully request that the refrigerator be replaced with a new unit rather than undergoing further repairs. I have been patient and cooperative throughout this process, but the issue remains unresolved despite numerous attempts to fix the appliance.

I would appreciate your urgent intervention and a written response indicating how and when this matter will be resolved.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours faithfully,

Phumelele Mdakane Contact Number: __***________ Order/Invoice Number: __***1________ Date: 22 January 2024__________