Replacement Samsung Aircon units not installed

Today is the 3rd of February 2016 - and my replacement Samsung Aircon units have still not been installed .<br> <br> After being contacted in January by Mr Shaikh of Temperature Solutions, the call ended with his screaming at me that he was doing me a favour to install the units, I should be grateful and stop being so difficult, <br> <br> On 27 January, another Samsung installer, Herman Kramer of HPK Trading CC ***), contacted me saying he would come out to the premises on Friday 29 January to see what would be required for the installation in terms of piping and brackets. Friday 29 January came and went and Mr Kramer never put in an appearance.<br> <br> On Monday 1 February I received a call from a lady at Game in Somerset Mall enquiring whether the units had been replaced. The lady was informed that Samsung has still not installed the replacement units after 4 months. She contacted Mr Kramer who said that he was too busy installing other units but that he would eventually get to this installation. Today it is 3 February and no-one from Samsung has put in an appearance.<br> <br> I am horrified at Game's apathy and Samsung's total lack of accountability and service delivery.