AW
Annette W
1 reviews | Active since Mar 2013
01 May 2019, 06:24
Replacement required IMMEDIATELY for shoddy second-hand Volkano headphones received
I have been trying to get a replacement for the shoddy second-hand Volkano headphones delivered to me on Monday as part of a larger order - no response from Game support as yet!
1. Outer box NOT sealed - patched;
2. Headband chipped - dropped?
NOT acceptable!
Helpful (0)
Replies (10)0
Replies (10)
Game's replyOfficial
01 May 2019, 13:57Good day Annette,
Thank you for taking my call.
As discussed, this will be escalated as soon as we receive pctures of the item.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking my call.
As discussed, this will be escalated as soon as we receive pctures of the item.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply01 May 2019, 13:57
Official
Good day Annette,
Thank you for taking my call.
As discussed, this will be escalated as soon as we receive pctures of the item.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking my call.
As discussed, this will be escalated as soon as we receive pctures of the item.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
AW
Annette W's updateReviewer Update
03 May 2019, 06:48Further to your call to me on Wednesday, for which I thank you,
I sent the pictures within minutes of our call ending on Wednesday . . .
Please respond with requested actions:
Collect shoddy headphones;
Replace with new
I sent the following pics to the email address you furnished me with
outer box 2
outer box 1
inner box
chipped headphones
AW
Annette W's update03 May 2019, 06:48
Reviewer Update
Further to your call to me on Wednesday, for which I thank you,
I sent the pictures within minutes of our call ending on Wednesday . . .
Please respond with requested actions:
Collect shoddy headphones;
Replace with new
I sent the following pics to the email address you furnished me with
outer box 2
outer box 1
inner box
chipped headphones
AW
Annette W's updateReviewer Update
04 May 2019, 06:16What is the matter with Game support???
AW
Annette W's update04 May 2019, 06:16
Reviewer Update
What is the matter with Game support???
Game's replyOfficial
04 May 2019, 08:53Good day Annette,
Apologies for the delay.
The matter is being dealt with at head office and we are just awaiting feedback from the store as to why the item was sent out in that state and to arrange a replacement.
Kind rgeards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Apologies for the delay.
The matter is being dealt with at head office and we are just awaiting feedback from the store as to why the item was sent out in that state and to arrange a replacement.
Kind rgeards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply04 May 2019, 08:53
Official
Good day Annette,
Apologies for the delay.
The matter is being dealt with at head office and we are just awaiting feedback from the store as to why the item was sent out in that state and to arrange a replacement.
Kind rgeards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Apologies for the delay.
The matter is being dealt with at head office and we are just awaiting feedback from the store as to why the item was sent out in that state and to arrange a replacement.
Kind rgeards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
AW
Annette W's updateReviewer Update
05 May 2019, 05:35Thank you for your feedback. Please keep me updated.
Very disappointed in your policy - making the customer suffer due to (alleged) lack of training at Game.
I've just spent a lot of money with you and I am NOT best pleased with having to wait for my prepaid new purchase
AW
Annette W's update05 May 2019, 05:35
Reviewer Update
Thank you for your feedback. Please keep me updated.
Very disappointed in your policy - making the customer suffer due to (alleged) lack of training at Game.
I've just spent a lot of money with you and I am NOT best pleased with having to wait for my prepaid new purchase
AW
Annette W's updateReviewer Update
08 May 2019, 06:46Hi Brad, do you have a Game outlet @ Galleria Mall? If so, please arrange for the Manager to keep a NEW RED Volkano headset for me to swap for the shoddy one I received from Gateway. DV, I will be going there next week. Anxiously awaiting your favourable response . . .
AW
Annette W's update08 May 2019, 06:46
Reviewer Update
Hi Brad, do you have a Game outlet @ Galleria Mall? If so, please arrange for the Manager to keep a NEW RED Volkano headset for me to swap for the shoddy one I received from Gateway. DV, I will be going there next week. Anxiously awaiting your favourable response . . .
Game's replyOfficial
08 May 2019, 13:18Hi Annette,
Thank you for responding.
We won't be able to change the current arrangement approved by head office.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for responding.
We won't be able to change the current arrangement approved by head office.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply08 May 2019, 13:18
Official
Hi Annette,
Thank you for responding.
We won't be able to change the current arrangement approved by head office.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for responding.
We won't be able to change the current arrangement approved by head office.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
AW
Annette W's updateReviewer Update
08 May 2019, 13:23Thank you for your kind attention
AW
Annette W's update08 May 2019, 13:23
Reviewer Update
Thank you for your kind attention
AW
Annette W's updateReviewer Update
19 May 2019, 08:40Dear Brad
I regret to advise that my patience has almost run out!
On 05 May someone (Shane?) called me from Game @ Gateway and offered me the following options:
1. I take the 2nd hand goods into Game @ Gateway - I explained that I don't have transport, so that wouldn't be an option! OR
2. They will refund the price I paid.
I told him that I wanted a new product - the one I PAID for in advance!
He said that that would be a problem, but that he would see what he could do . . . Haven't heard a word since!!!
Seems to me that you have ultra-*********** staff at Game!
I've decided to accept the refund offered. Please see to it immediately!?
Sincerely
I regret to advise that my patience has almost run out!
On 05 May someone (Shane?) called me from Game @ Gateway and offered me the following options:
1. I take the 2nd hand goods into Game @ Gateway - I explained that I don't have transport, so that wouldn't be an option! OR
2. They will refund the price I paid.
I told him that I wanted a new product - the one I PAID for in advance!
He said that that would be a problem, but that he would see what he could do . . . Haven't heard a word since!!!
Seems to me that you have ultra-*********** staff at Game!
I've decided to accept the refund offered. Please see to it immediately!?
Sincerely
AW
Annette W's update19 May 2019, 08:40
Reviewer Update
Dear Brad
I regret to advise that my patience has almost run out!
On 05 May someone (Shane?) called me from Game @ Gateway and offered me the following options:
1. I take the 2nd hand goods into Game @ Gateway - I explained that I don't have transport, so that wouldn't be an option! OR
2. They will refund the price I paid.
I told him that I wanted a new product - the one I PAID for in advance!
He said that that would be a problem, but that he would see what he could do . . . Haven't heard a word since!!!
Seems to me that you have ultra-*********** staff at Game!
I've decided to accept the refund offered. Please see to it immediately!?
Sincerely
I regret to advise that my patience has almost run out!
On 05 May someone (Shane?) called me from Game @ Gateway and offered me the following options:
1. I take the 2nd hand goods into Game @ Gateway - I explained that I don't have transport, so that wouldn't be an option! OR
2. They will refund the price I paid.
I told him that I wanted a new product - the one I PAID for in advance!
He said that that would be a problem, but that he would see what he could do . . . Haven't heard a word since!!!
Seems to me that you have ultra-*********** staff at Game!
I've decided to accept the refund offered. Please see to it immediately!?
Sincerely
AW
Annette W's updateReviewer Update
26 May 2019, 07:18Please be advised that I am escalating this matter
Sincerely
Sincerely
AW
Annette W's update26 May 2019, 07:18
Reviewer Update
Please be advised that I am escalating this matter
Sincerely
Sincerely