Replacement of inoperable new fridge

Brand New fridge purchased through Game online. Fridge delivered on 12/12/17. Upon switching it on the light came on but the unit does not cool down. Complaints were logged 19/12/17, no response from Game until I followed up on 27/12/17. Query picked up and past along from one person to the next by call centre. Various emails and stressful phone calls later and the problem was ONLY LOGGED TODAY 12/01/18. From 12/12/18 to today I have not had a working Fridge with only excuses to show for it. Problem has been passed on to hisense who will "apparently" send a technician in 48hrs then only will the problem be assessed and action to be taken, I will still be sitting without a fridge while my baby's food is left to spoil. No offer of apology or refund. I work during the week and most weekends and can't just droop everything at a moment's notice. All else aside, Botchelo Kekana, Brandan Naidoo and Kirk de Vries have tried to help as much as they can. I just find it unacceptable that this issue has taken so long to resolve. Won't be making use of Game online store again