Repairs still not done

We had contacted Game in Sept. Our defy washing machine was draining water non stop. We had a technician come out a few weeks later to check he advised they are waiting for parts. Almost a month went by, we were calling constantly to fin ld out when they will fix the machine. Another technician came out and just repeated the same process. The beginning Nov they eventually came and replace the motherboard. A week later the whole machine is broken. Back to calling and logging the complaints. One consultant said she will escalate, I called back today there they had to repeat the process. I let has been longer than a month since we could do washing, this is really horrible service. With Black Friday I'm sure this complaint is going to be pushed back even further in the queue.

Please assist customers with the same pace you work when trying to make a sale.

Thanks