Repairs for a Defy washing machine.

I bought a Defy washing machine last year in January and it came with a 24 month guarantee. <br> <br> My handbag got ****** and the warranty document was in there, and now my washing machine which is 21 months old and still falls within warranty. <br> <br> On Monday I spoke to a Manager named Thandiwe at the Mimosa Mall store, she promised that a Nthabiseng will call me back on Wednesday, it's Friday today and no one has contacted me. During our telephonic conversation, before i was told that Nthabiseng will call, Thandiwe, she then went on to say the Store will not help and they cannot trace my purchase or a cash purchase. <br> <br> This is very poor after sales service because a big chain like Game should have a system to trace all purchases. I now feel I have wasted my time and money, also frustrated for sitting with a broken machine that can be fixed under its warranty period.