Repairs complaint

Hi,

My name is Thokozile Mashaba. On the 5th of October, me and my husband went to 'Game Clearwater' to book a JVC '65UHD Smart TV for repairs as the TV was not working. The TV was bought during the 2017 Black Friday meaning the decoder is less than 2 years. Surprisingly the TV couldn't last atleast 2 years. How can 'Game' sell products knowingly that they do not work. This is a rip-off. On top of that, no one, I mean no one has sent us any communication to say what is wrong with the TV as the problem is a mechanical issue. There is no way that the fault is from a dent or anything like that. I sent an email already to your team and we have not received any feedback. We have went to Game numerous times, week-in, week-out without any communication. When we ask regarding our repair, they tell us ridiculous stories that someone will call us back. Till this day, Game has not repaired my TV. Game needs to compensate us for the numerous calls we have made to them, the numerous trips we have made to the store without any feedback or resolution. We have been without a TV now for 7 weeks now (the TV was brought to Game on the 5th of October) we need to be compensated for that. No one is taking accountability. Now you guys call us today to tell us that we must pay R2850.00 for a fault that is a mechanical issue. A power supply board that doesn't last 2 years?. We have purchased other TV brands and this is the first time a TV does not last even 2 years. Even your employees have complained that the TVs are always brought back because they are faulty. 'Game' continues to sell TVs that they know are faulty, We are definitely not liable for this repair and if 'Game' does not resolve our issue we will be seeking legal advise and taking this case to the Ombudsman. The repair details: Repair No: 6516 TV: JVC '65UHD SMART LED.

We also have evidence of the numerous cases regarding the JVC TV that Game chose to ignore.

Our contact details: ***

Regards, Mr & Mrs Mashaba