SP
Selloane P

1 reviews | Active since Nov 2022

17 Jan 2025, 14:59

Repairing broken machine from the same Supplier

I complained about grass cutter previously bought at Game. The machine was taken to the supplier in December. The respond I got was that the petrol pump is broken and I have to pay 430 to fix it. The warranty does not cover it. The machine broke 4 months after purchased, taken in for repairs. The supplier was very rude when following up the machine. When we collect the machine ,it looked old and we told them that is not our machine. The parts looked old. As it was already in winter we didn't use it the grass was small.

The time we used it in November, it broke. We took it to Game again in December

Today I was called that I have to buy petrol pump is broken.

1. We complained about the machine when we fetched it for the first time. 2. The rude supplier didn't bother to listen. 3. This is a racial problem. They gave us tampered machine with old parts now I have to buy parts. 4 Game you are realy failing us. This supplier is discriminating us.

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Replies (1)
Game
Game's reply18 Jan 2025, 09:58
Official
Hi Selloane, thank you for reaching out. I'm sorry your grass cutter is not repaired due to the petrol pump breaking and that you're advised to pay for the repairs. We ensure our partners ethics and values align with ours and non-************** is one of those core values.  I will address the issue of your grass cutter with the management team at our Fleurdal store and you will be reverted to.