REPAIR TO TABLET

On the 24/01/2016 we took my daughter's tablet to Game, because the usb cable from the charging unit has melted inside the tablet. It was still under warrenty, but according to Game it is only for repairs. We were told that it will take 21 working days. On the day we took the tablet in, I asked the lady if they wanted the charging units plug and she said no, I must just keep it in the box. They only took the tablet with the usb cable. About 2-3 weeks after we took the tablet in, one of Game's staff phoned us for the plug. I told him that the lady told us to keep it and that they don't need it, he then told me that they will sort it out. 'Till today we haven't hear anything from Game again. <br> <br> I phone the store this morning to ask about the matter and the lady that answered the phone keep telling me to phone later because the store isn't open yet. But if the store isn't open yet, whey did they answer the phone? I asked the lady if someone can maybe phone me back seeing that I was going out and she keep telling me to phone later.<br> <br> I just want to know when will we get my daughter's tablet back!!