LN
Lwazi N

1 reviews | Active since Nov 2014

05 Mar 2017, 11:53

Repair service

<p>What a horrible service I received from Derbie the Manager at Game gateway, I sent my HP laptop for screen repairs on the 5/2/17 and till now the repair is not done, and I reported this matter to the Manager and she was very impatient with me and my while I was talking to her she hanged up the phone, I felt very disrespected as a customer and I had to phone her the second time and she was unapologetic at all, only in the end of our conversation she apologized but could se she just doesn't care at all. I'm very disappointed at Game, as this is the first time I am encountering this with Game, I have always had good experiences, even with my repairs, disappointed indeed. </p>

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Replies (1)
Game
Game's reply05 Mar 2017, 22:47
Official

Good day

We acknowledge receipt of your complaint with reference ***7 and would like to apologise for the service you have received.

This matter was referred to senior management for further investigation.

Regards

Game Customer Service

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