1 reviews | Active since Sept 2014
Repair of the stove under warranty
Hello Peter<br> <br> I bought a KIC stove at Game Festival Mall on the 23th October 2014. Unfortunately I cannot find the receipt for the purchase. I bought the stove with the debit card. The stove have 1 year guarantee. When I bought the stove, my details and the stove details were recorded for warranty purposes. Now the stove is giving me problems and I called the store and explained to them that I lost the receipt but I have my bank statement to show the purchase from the store of that date. I asked them to maybe refer to their records for serial number verification of the stove and my details to confirm that I indeed bought the stove. To my surprise, they cannot find those records and now they cannot help me. <br> Please assist in this matter.<br> <br> Regards<br> Molefe Constance ***)<br>
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
In accordance with the CPA only the proof of purchase is acceptable for validating of a guarantee. I suggest you take the bank statement to the store so that they can try and trace the transaction. In the meantime senior management will investigate the matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
In accordance with the CPA only the proof of purchase is acceptable for validating of a guarantee. I suggest you take the bank statement to the store so that they can try and trace the transaction. In the meantime senior management will investigate the matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73