Repair no: 49215

We took our TV in to Game Gateway on the 09/02/15 to establish why it went blur and eventually showed cracks, we were given lot of attitude by customer service staff and a Kumarin who called himself manager, until we spoke to Shane who was very helpful but unfortunately he couldn't resolve the matter and he transferred this matter to Morgan at Game head office. I have got a string of email correspondence from Shane to Morgan but nobody has given me a straight answer.<br> <br> The issue we didn't break the TV and we wanted a written report of what caused the blur and the cracks. IS electronics couldn't give us one. Unfortunately we will not be crucified for this, somebody has to own up and take responsibility for this. <br> <br> It's almost three months now and we have been very civil towards this ordeal. All we request is for Game to resolve this matter based on facts not assumptions.