Repair nightmare

<p>I bought a Telefunkin 10.1 tablet for my daughter in March 2017. She cracked screen and understandably its not covered in warranty. I took repair in 12July 2017 and immediately I received sms notification. I also understood that they have a 21 day repair gaurantee. I waited and waited eventually a lady phoned me around 27 July with quotes for repair, over R600 for tablet that was R1000 A BIT STEEP, but I told her its fine they should go ahead with it, il pick it up around 17August. I decided to give branch follow-up call around 10Aug to hear that they have not even started with repair, parts must still be ordered and it might take anywhere from 21 days to month. what kind of repair policy does Game have that they wait for you to pay for repair before they even order parts. I am unhappy and upset, their return policy is a total lie!!!!</p>