MG
Mohamed G
1 reviews | Active since Jan 2010
27 Apr 2015, 15:08
Repair 2242
I purchase a very expensive panasonic phone from Game. Whilst under warranty, I handed in the unit for repair at the Rosebank store (where i bought it). Today, 3 months later and after charging me a repair fee, I have collected my phone only for it to still not be working. I was advised by store staff at the time of collection that the phone has been repaired and will be working.<br> <br> This is terrible service and a terrible repair that has occurred. It is obvious that my device was not repaired and the fee charged for the repair was simply theft of my money.
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Replies (1)0
Replies (1)Game's replyOfficial
29 Apr 2015, 19:32Hello Rayray786,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Our technical report stated that this item was damaged by lightning / power surge which is not covered by the guarantee. If you agree to pay the repair fee we will gladly send it in for repairs.
The store tried to contact you without success.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Our technical report stated that this item was damaged by lightning / power surge which is not covered by the guarantee. If you agree to pay the repair fee we will gladly send it in for repairs.
The store tried to contact you without success.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply29 Apr 2015, 19:32
Official
Hello Rayray786,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Our technical report stated that this item was damaged by lightning / power surge which is not covered by the guarantee. If you agree to pay the repair fee we will gladly send it in for repairs.
The store tried to contact you without success.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Our technical report stated that this item was damaged by lightning / power surge which is not covered by the guarantee. If you agree to pay the repair fee we will gladly send it in for repairs.
The store tried to contact you without success.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
