Regretful - ****** package

I bought a R 5 350 phone from Game online on the 9th of May. On the 16th of May, I received an email from Game confirming the delivery. I had not received the delivery and sent a reply that stated so. I have been home and am certain that I have not gotten any SMS or call from the couriers.

I waited a week for a response from my Game email because I figured the lockdown might affect deliveries. I grew more concerned and started emailing and calling but got no response. I went through Game's Facebook and Twitter and I was completely horrified by the other reviews.

It was through my extensive research that I found out that the couriers were DawnWing. I tracked my delivery and saw that they received it and it left their hub. There were no notes on any SMS's or calls.

On Sat May 23, I called DawnWing and was put in contact with Dawn the consultant. She noted that it was strange and had to speak to Risks because the parcel was missing. She said they would open an investigation and speak to the driver on Monday.

Later on that Saturday, I tracked delivery again and saw that a proof of delivery was suddenly uploaded, stating that DawnWing delivered on the 16th of May. I called in again on Monday and Dawn said the proof of delivery does not have my signature in it. And how could it? It didn't arrive and was mysteriously added after my phone call.

I really believe someone stole it and efforts are being made to ensure someone doesn't lose their jobs. Meanwhile I have been ****** of R 5 350 and it doesn't bother Game or DawnWing

She spoke to the consultant in charge of Game deliveries and said she ordered a replacement. She ensures me that she would personally track it from the moment it for to the hub. I don't think she's fine so because this morning she pawned me over to Game Tygervalley - and they can do absolutely nothing about it

I spent the past two weeks in an unproductive back and forth between DawnWing and Game via email and Facebook messages. I have lost time on school and work projects due to not having the phone I ordered. I lost time in attempts to contact Game and DawnWing. I lost money buying a phone that isn't in my possession. I lost money buying excessive amounts of airtime.

I would like an immediate refund, because I do not want to be in communication with Game or DawnWing any longer. I feel like I'm being punished for making an online purchase, I never want to order online again.