kS
khomotso S

1 reviews | Active since Nov 2014

12 Feb 2015, 11:49

Refusing to take the blame for the repair

I bought a Kids zone Trampoline on the 15/12/2014 and after a day the 2 top rail got broken and nearly hurt my kids.<br> I called Game and they told me i have to report it to M5 sports suppliers who are the suppliers and are responsible for the parts, I do not understand why they do not take the parts and liase with the main supplier as the Trampoline is sold by them<br> I called M5 sports suppliers and they said I must bring the rails to them and get new ones, I went there on the 7th of January 2015 as they were closed over festive period, when I got there they said they dont have the parts and I must wait (and could not give me the date when i will get it).<br> I have been calling them without success.<br> Lately they told me i must go to game and ask for a new one, they turned me back and said they need a written confirmation from the supplier.<br> <br> its been three months i am being taken back and forth, no one wants to take accountability for the repair and replacement of my kids trampoline.<br> <br> please help, i am tired of calling them, no one is willing to help.

0
Replies (1)
Game
Game's reply12 Feb 2015, 12:58
Official
Hello Motsotumi,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

Management will investigate this matter and will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73