Refusing to close my account

In the beginning of the year 2018 I called game to find out the procedure for account closure. I was told and then calculated the amount I needed to pay for the account to be closed. I went to Greenstone mall and I paid the sue balance that I was told to pay (I still have the slip). I asked for closure letter and I did not receive it. I was told I am due to receive this after the 10th of January 2017 - after payment run.

After the 10th I called and they said they cannot give it to me as yet , I then got an email that R0,01 was to be deducted from my account. on the 26th a debit order of R0.01 went off. I called Game asking for closure letter - they refused again saying payment run has to clear after the 10 of February - I was very unhappy about this because I don't owe Game anything and they are refusing to close my account. Today I received an email of R0.01 that has to go off on the 26th of February 2018.

Please help me because I am tired of calling them and paying R0.01 when all I want is a closure letter/ confirmation. I am wasting my time and money calling them and all they do is tell me to wait for the payment run.

Please help me!!!

Regards Pertunia