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Shehaam D

1 reviews | Active since Sept 2013

14 Nov 2017, 17:48

Refusing a refund of defective goods

I bought a printer on 4 November 2017 and tested printer the evening after the purchase, I switched on the printer on Sunday to print about 3 pages and one of the printers covers which is attached to the printer was loose, I clipped it back and went to game yesterday to go and see how exactly this cover is suppose to fit onto the printer and I discovered that the cover was suppose to have a ***** to hold it tight I came home and checked my printer and found no ***** in mine and therefore the cover of mine was loose, I took the printer back md explained all this to one of the sales guys and he called the manager and gave her the story and she said she would give me a other printer and I said to her that I don't want that printer as it could be the same problem I could have with the same printer and that they should rather refund my money and they blatantly refused as if I had broken the damn thing..I had spent so much money at game in the last 2 weeks but this is the treatment you get for buying items that are damn defective and I promise to tell everyone I know about my experience with such a big outlet who sells defective goods and refuse refunds to their customers as if the customer had broken the goods. Damn dissapointed and also the manager at the stores is kon existent as I called him this afternoon and asked if I could come and see him when I get to the store and when we got their we we're told his busy and cannot see us...exceptionally disgusting service and I promise never to purchase anything from their again, also Aneesa when I informed her about going to social media with my horrible experience, she encouraged me to do so, they are not worth the titles they carry around in the store, MANAGER, no they not, they are useless to put it mildly...?

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Replies (3)
SD
Shehaam D's update15 Nov 2017, 08:08
Reviewer Update
Thank you for your acknowledgement to my complaint, I hope to receive your soonest response to my refund request for your defective item sold to me in the first instance and should I not receive a satisfactory response to my request I can guarantee you now that I will take further steps with this matter and rest assured I will go all out with this..
SD
Shehaam D's update16 Nov 2017, 08:22
Reviewer Update
What about me not wanting the item was not clear to you people, I said to the managers I want my money back as there is no guarantee that this will not happen again, u are clearly misunderstanding my request, I said o did not want the ******* which was sold to me and gave me problems within 2 weeks of purchase, I DONT WANT UR ****!!!!! I asked to be refunded..when making purchases you are spinner with a whole lot of **** like it's got a guarantee and if the item has problems you may bring it back for it to be refunded but on returning the goods, u have issues like this, I think I will be returning everything I had purchased at it this store and will be damn sure to never purchase anything from GAME ever again, I will be going to the newspapers next and so it will continue so I can warn people of this disgusting service and to let people know the service delivery in general as well as the lack of service from Games management on returning DEFECTIVE ITEMS SOLD TO CUSTOMERS...?
SD
Shehaam D's update17 Nov 2017, 11:19
Reviewer Update
I loaded a complaint on Tuesday to which I received a response from Game Customer Service thatbtey were looking into the matter and will get back to me. after advising in my first complaint that I did not wish to get a new printer but instead requested I be refunded, they reply yesterday saying the item has been changed and complaint is resolved, however this complaint is not resolved at all as I say again, I don't want there defective goods as there is no guarantee that the printer will not be defective again. I am furious at the fact that there management team inside of Game stores in promenade were so *********** and now there Customer service division is just as competent as I responded to their reply yesterday saying I still do not accept the swopping of the item and wish to be refunded and to date have not gotten a reply in writing and what's worse is that they did not even have the courtesy of picking up the phone to discuss this matter with me, instead they respond privately to my complaint on hello Peter, I have never experienced such bad service in my life as I have experienced with Game and I will continue to load complaint after complaint to make people aware of this inefficient business who does not value their customers who spends so much money in their store. I will be going to the ombudsman with this matter, and find out my consumer right with the CPI, I will also be getting in a friend who works at the newspapers to print this in as many of the newspapers there are so people cn see exactly what Game does to their customers. I am absolutely appauled at the bad service from such a big business.!!!!!!!!?????