Refused to assist with exchange

I recently received a gift from a relative that was visiting. On opening it i realised that I had the very same product. I asked her where she had bought it and she said Game, however she cant remember what she had done with the slip. I checked on [URL Removed] and found the product Kenwood Slow cooker model CP657. I went into Game Secunda and was told that the box is different so they cant assist me with anything, even after checking that I have never used it and that it was still in its original packaging! This is the policy I found on the Game website We'll swop it, if we stock it.If you've changed your mind - bring it back in an unused condition, in the original packaging, and we will either exchange it or refund you. Exceptions are indicated accordingly at point-of-purchase.Its your choice! If you don't have proof of purchase (Game till slip) the refund/exchange will be for the lowest price in the last 30 days.",2015-10-10 13:52:58"""