AC
Aneesa C
1 reviews | Active since Mar 2016
06 Mar 2016, 12:36
Refused to assist
6 March 2016<br> Teller 7 refused to assist us as we wanted to pay, she had bad attitude. And kept sending us around to other tellers, yet she assisted other customers
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Game's replyOfficial
11 Mar 2016, 14:58Hello Anee8,
We acknowledge receipt of your complaint with reference ***4.
There is no excuse for poor service and we apologize as this is not the norm in our stores.
The team member in questioned will be disciplined as we will not tolerate it. We confirm that management contacted you as well.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4.
There is no excuse for poor service and we apologize as this is not the norm in our stores.
The team member in questioned will be disciplined as we will not tolerate it. We confirm that management contacted you as well.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply11 Mar 2016, 14:58
Official
Hello Anee8,
We acknowledge receipt of your complaint with reference ***4.
There is no excuse for poor service and we apologize as this is not the norm in our stores.
The team member in questioned will be disciplined as we will not tolerate it. We confirm that management contacted you as well.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4.
There is no excuse for poor service and we apologize as this is not the norm in our stores.
The team member in questioned will be disciplined as we will not tolerate it. We confirm that management contacted you as well.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73