REFUSED REFUND & TERRIBLE CUSTOMER SERVICE AT GAME GALLERIA MALL

In the past week I ordered some items on Game Online store, upon receiving the items I discovered that an item (Sprite 24’s) has expired [order number: ***] I then sent an email and the response was I can return the item in my nearest Game store because I may be charged for pickup/ return.

I then choose the option to drop it at Game Amanzimtoti Galleria Mall on 06/11/2025. When I arrived in store I told them that the invoice/ reciept that was sent via email for the online purchase was not downloading. They told me they can’t assist. I asked them to assist me by calling the Online from their store landline because my battery was about to die but they did not assist still. I called the Online customer service number and the lady I spoke to was very helpful and assisted me with Gold Star Of Customer Service… the sent me the invoice I needed that I needed for me to be able to return the item as they requested it at Game Amanzimtoti Galleria Mall. Worse part is the sticker on the item shows the Online order was dispatched from the very Game store Amanzimtoti!!!

After I went back to show them the invoice the lady left and said she is going on lunch and pointed some other Indian lady to assist me, when I got to the Indian lady she just kept quiet and left her workstation. I had spent an hour in that store without being assisted. I then just left the item there in their store unattended and decided to leave without getting my refund back due to the poor service I received from that store.

I am very disappointed at the treatment I received however I do want my refund, note I left the returned item in the store coz no wanted to assist.