Refused my guarantee
I bought an electric kettle at Game in Nov 2017 which has 1 year guarantee and 2 years warranty then it started leaking and I took it back for an exchange a Total game Cresta but they refused to exchange it saying it’s been over 6 months so they need to send it on for repairs. We referred to the manual which states that I have 3 options (exchange, regund or repair) when there is a fault with the kettles. The kettle is still under the the 1year guarantee and I would like to exchange it. I’m very disappointed buy their breach of policy which one cannot miss in the manual. They actually asked me to refer to the manual.
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Game's replyOfficial
30 Jul 2018, 15:52Good Day
We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***5. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.
Regards
Group Customer Service Advisor
***73
***
/rk
Best regards,
Game's reply30 Jul 2018, 15:52
Official
Good Day
We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***5. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.
Regards
Group Customer Service Advisor
***73
***
/rk
Best regards,