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Thembisile M

1 reviews | Active since Nov 2014

01 Nov 2023, 15:15

Refused assistance

I purchased a phone on the 21/12/2022 at the Alberton store and insured it same day. I need the proof of purchase (slip) and the store says they can't assist. When I call the head office they reffing me to the store and they saying the store is supposed to be able to print it out for me. It doesn't make sense why they refusing to print the slip.

0
Replies (6)
Game
Game's reply01 Nov 2023, 15:33
Official
Hi Thembisile, thanks for getting in touch. I'm so sorry for the poor service experience. Please be advised we will escalate the matter to our senior team for assistance.
TM
Thembisile M's update02 Nov 2023, 17:20
Reviewer Update
Still haven't received the slip. And my emails are being ignored.
Game
Game's reply02 Nov 2023, 17:54
Official
Hi Thembisile,  I'm sorry, you haven't received feedback. We have tried reaching you on your contract number, without success. Kindly check your emails as the agent handling your query has responded and requested further information. If the email is not appearing in your inbox, kindly check your spam folder. 
TM
Thembisile M's update02 Nov 2023, 18:40
Reviewer Update
My phone has been on all day, I guess it might be the network. You probably sent the email to my old email address. Please use these details *** / *** / 068
Game
Game's reply03 Nov 2023, 10:17
Official
Thank you for getting back to me with your alternative contact information. This has been added to your complaint reference. 
TM
Thembisile M's update11 Nov 2023, 10:53
Reviewer Update
Still haven’t gotten what I need from Game