JMdV
Jacques Malan de Vos
1 reviews | Active since Oct 2013
19 Nov 2015, 09:25
Refuse to help customer with problem
I went to the returns department to hand back my Seagate portable hard-drive.<br> The person at the counter told me that Seagate had sent an email to say that Seagate <br> wont take back units that are without slip, box or if there are signs of customer abuse.<br> The plug were the USB cable plugs into the hard-drive came out with the USB cable. <br> This is a factory problem not a miss use problem. <br>
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Game's replyOfficial
22 Nov 2015, 17:21Hello Famal,
We acknowledge receipt of your complaint with reference ***6 and apologize for any inconvenience caused.
As discussed with management the item will have to go to the Supplier and we are awaiting you to bring the item to the store so that the process can start.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***6 and apologize for any inconvenience caused.
As discussed with management the item will have to go to the Supplier and we are awaiting you to bring the item to the store so that the process can start.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply22 Nov 2015, 17:21
Official
Hello Famal,
We acknowledge receipt of your complaint with reference ***6 and apologize for any inconvenience caused.
As discussed with management the item will have to go to the Supplier and we are awaiting you to bring the item to the store so that the process can start.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***6 and apologize for any inconvenience caused.
As discussed with management the item will have to go to the Supplier and we are awaiting you to bring the item to the store so that the process can start.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,