Refuse to exchange/refund
<p>bought Samsung 49 inch TV curve for 10000zar on the 14 April 2017, discovered it has a fault then went back 18 April 2017 for exchange en they refused! Can I please get my money back. Horrible service from menlyn branch </p> <p> ********** 843 is my contact </p> <p> </p>
We acknowledge receipt of your complaint with reference ***3 and apologise for any inconvenience caused.
In accordance with the CPA the customer do have the right to a Refund, Repair or Replacement if within the first 6 months after an assessment was done. Store Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***3 and apologise for any inconvenience caused.
In accordance with the CPA the customer do have the right to a Refund, Repair or Replacement if within the first 6 months after an assessment was done. Store Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that your TV was taken in for assessment as per the CPA and that the store offered you a loan TV for the time being.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We confirm that your TV was taken in for assessment as per the CPA and that the store offered you a loan TV for the time being.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
The fact that I was offered a loan unit does not remedy the situation. I received horrible service from you guys and I'm really not interested in anything more than just getting my money back. Will invest it where it's appreciated! So please pay back my money!
The fact that I was offered a loan unit does not remedy the situation. I received horrible service from you guys and I'm really not interested in anything more than just getting my money back. Will invest it where it's appreciated! So please pay back my money!