Refusal to replace touch control ceran hob

I have purchase a defy cooking set to the value of R13 797.00 on the 23-10-2014. I have waited 1 month for the arrival of the completed set with a lot of promises, and had to fight to get hold of the equipment eventually. The touch control Ceran hop failed to work at all after the fourth time of usage. When these items were purchased there was damage on the packing. It was brought under the intention by the floor manager at the time, who then assured me that at any time if anything is wrong the item will be exchanged.<br> On arrival with the cooking top at Game there was no interest of any kind to change the expensive top to the value of R4499.00 but rather be forced into a option of repairing the expensive equipment. Waiting time at least 21 days. In other words no cooking for at least 21 days. I feel this is unfair for the amount paid for the equipment and then to be forced into a repair. No go. I wanted a new piece. That was what I paid for. Not a repaired one. It means the equipment was at fault from the beginning. If this is the standard of Game they really need to relook the customer, business relationship. This is the last time myself will purchase anything from Game.<br> <br>