LM
Lerato M
1 reviews | Active since Jan 2026
28 Jan 2026, 19:00
Refusal to replace the bag I used only 7 days
Warning: GAME Fleurdal Bloemfontein - Refusal to Replace Defective School Bag
I bought a school bag for my child on 21/01/2026 at GAME Fleurdal Bloemfontein. The zip broke after only 7 days of use. I returned to the store today and was assisted by Anna Riet, who escalated the issue to Manager Patric Rantsatsi. Despite me explaining the issue, he refused to replace the bag or provide any assistance.
Bag purchased: Game store G003 Date of purchase: 21/01/2026 Used from: 21/01/2026 to 28/01/2026 Assisted by: Anna Riet and Manager Patric Rantsatsi
I'm disappointed in the poor customer service and refusal to stand behind their products. I hope GAME will take action to resolve this issue.
Helpful (0)
Replies (3)0
Replies (3)LM
Lerato M's updateReviewer Update
28 Jan 2026, 19:03Amount of the bag R700
ART/EAN ***
ART/EAN ***
LM
Lerato M's update28 Jan 2026, 19:03
Reviewer Update
Amount of the bag R700
ART/EAN ***
ART/EAN ***
LM
Lerato M's updateReviewer Update
03 Feb 2026, 20:45Good evening
I have not been contacted yet, please escalate.
I have not been contacted yet, please escalate.
LM
Lerato M's update03 Feb 2026, 20:45
Reviewer Update
Good evening
I have not been contacted yet, please escalate.
I have not been contacted yet, please escalate.
Game's replyOfficial
09 Feb 2026, 15:24 Hi Lerato,
Please see the below feedback for your complaint from senior management:
The bag was assessed and we are unable to approve the refund. The damage observed on the bag has been identified as resulting from customer negligence and not from a manufacturing defect or fault present at the time of purchase.
Please see the below feedback for your complaint from senior management:
The bag was assessed and we are unable to approve the refund. The damage observed on the bag has been identified as resulting from customer negligence and not from a manufacturing defect or fault present at the time of purchase.
Game's reply09 Feb 2026, 15:24
Official
Hi Lerato,
Please see the below feedback for your complaint from senior management:
The bag was assessed and we are unable to approve the refund. The damage observed on the bag has been identified as resulting from customer negligence and not from a manufacturing defect or fault present at the time of purchase.
Please see the below feedback for your complaint from senior management:
The bag was assessed and we are unable to approve the refund. The damage observed on the bag has been identified as resulting from customer negligence and not from a manufacturing defect or fault present at the time of purchase.